Contact TC Game

Reach us

Have a question about TC Game? Our dedicated support team is here to help. Get in touch using any of the channels below and we'll respond as quickly as possible.

Contact us

• Email: [email protected], When writing in, include your registered mobile number, TC Game user ID, and a short description of your issue. Attaching a screenshot speeds up the resolution process considerably.
• In-app chat: Open the TC Game app and tap the chat icon to start a conversation instantly.

Email responses typically arrive within 24 hours. For urgent matters, in-app chat during live-agent hours is the fastest route.

Office hours

TC Game support runs on Indian Standard Time (IST) and operates across two tiers so you always have an option available.

• Automated in-app chat: Active 24 hours a day, 7 days a week, including public holidays. The chatbot handles everyday queries such as wallet balance checks, UPI payment status (PhonePe, GPay, BHIM), tournament entry confirmation, and basic account settings.
• Live human agents: Available Monday to Sunday, 9:00 AM to 9:00 PM IST. Live agents handle complex issues like failed withdrawals, account verification, and escalated disputes.

Queries sent outside live-agent hours are queued and picked up first thing the following morning.

Online-only support

TC Game is a 100% digital platform built for players across India. There is no physical office, no walk-in counter, and no postal address, all support is delivered entirely online.

This digital-first approach means you get help wherever you are, whether you're gaming in Mumbai, Delhi, Bengaluru, Hyderabad, or any smaller city or town. All you need is a smartphone and an internet connection.

For all assistance:

• Email: [email protected]
• In-app chat: Tap the chat icon inside the TC Game app at any time.

Going fully digital also means faster resolutions, most straightforward queries are closed within a single chat session, with no need to travel or wait.